I cannot lock the vehicle and/or end my reservation. What should I do?

  • Ensure you are parked at the designated QM parking space. You MUST return the vehicle to the designated QM parking space to end your reservation.
  • If the reservation is still active, refresh the app and click “connect to vehicle.” This should re-establish a Bluetooth connection.
  • If you have exceeded your reservation end time by more than 14 minutes, you must extend your reservation end time. After updating the end time, you can connect to the vehicle and check-out of your reservation.
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