What do I do if I’ve been involved in an accident?

  • If you or any of your passengers are injured because of an accident, or if you are unable to move the vehicle from travel lanes or off the highway, please call 9-1-1 for emergency services immediately.
  • Once you are in a safe location, please call us at (512) 882-4902 to report the accident.
  • If the vehicle is not safely drivable, our agent will end your reservation and schedule a rideshare pick-up through Lyft Concierge. This will get you home or to your intended destination safely, and at no cost. Our local roadside assistance will deal with vehicle recovery and towing services if needed.
  • Please take many photos and/or videos of all involved vehicles and property. Please collect as much information as you can from other drivers, police reports, impound location (if police are towing the vehicle), etc. A QM team member will contact you within 1-2 days to collect this information. Alternatively, you can reach out to us at claims@qmcarsharing.com
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